Last Updated: August 28, 2026

Freshco Retail Maintenance Inc. (“Freshco,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable privacy laws in Canada and the United States.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit freshco.ca, contact us, complete a form, apply to work with us, or otherwise interact with Freshco.

1. Information We Collect

We collect personal information primarily when you choose to provide it to us.

Depending on how you interact with Freshco, this may include:

• Name
• Email address
• Telephone or mobile number
• Company name and business contact information
• Mailing or business address
• Information you provide in messages or inquiries
• Contractor or vendor profile information, such as service areas, trades, business capabilities, operational contacts, certifications, licenses, and compliance-related information
• Information provided through job applications, contractor applications, Microsoft Forms, or other forms linked from our website

We may also collect limited technical information necessary for website security, operation, and performance.

2. How We Collect Information

We may collect information when you:

• Submit a contact form on freshco.ca
• Complete a contractor/vendor profile or other Microsoft Form linked from our website
• Contact us by email, telephone, or another communication method
• Apply for a job or contractor opportunity
• Otherwise voluntarily provide information to Freshco

Some forms are hosted or processed using third-party services, including Microsoft 365 and Microsoft Forms.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Provide information about our services
• Evaluate and manage contractor/vendor relationships
• Source and assign contractors for potential work opportunities
• Communicate regarding projects, work orders, onboarding, compliance, and business operations
• Evaluate employment or contractor applications
• Maintain business and operational records
• Meet legal, regulatory, contractual, insurance, safety, or compliance obligations
• Protect our systems, website, employees, customers, contractors, and business
• Improve our services and website
• Send marketing or promotional communications where permitted by law and, where required, with appropriate consent

We do not use personal information for purposes that are materially different from those described here without providing appropriate notice or obtaining consent where required.

4. Cookies, Analytics and Website Technologies

Freshco may use cookies, analytics, website measurement, security tools, or similar technologies from time to time to support website functionality, security, performance, and business development.

Where applicable law requires notice, consent, or an opt-out before using a particular technology, Freshco will provide those choices.

Freshco does not currently use the website to identify individual visitors for marketing purposes.

If our website technologies change, we may update this Privacy Policy and any applicable cookie or consent notices.

5. How We Share Personal Information

Freshco does not sell personal information.

We may disclose personal information to service providers or business partners that perform services on our behalf, such as:

• Website hosting and support providers
• Microsoft and other technology/cloud service providers
• Email and communications providers
• Professional advisors
• Insurance, compliance, or administrative service providers

We may also disclose information when required by law, to respond to lawful requests, to protect legal rights, or in connection with a business transaction such as a merger, sale, or reorganization.

Service providers are expected to use personal information only as necessary to provide services to Freshco and to protect it appropriately.

6. Cross-Border Processing

Freshco operates in Canada and the United States and may use service providers located in Canada, the United States, or other jurisdictions.

As a result, personal information may be stored or processed outside the province, state, or country in which it was collected. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities where permitted by law.

7. Retention

Freshco retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to support legitimate business and operational requirements, and to meet legal, contractual, accounting, insurance, or regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

8. Security

Freshco uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

No electronic system or method of transmission is completely secure, and we cannot guarantee absolute security.

9. Marketing Communications

Freshco may send commercial or promotional electronic communications where permitted by applicable law.

Where consent is required, Freshco will obtain appropriate consent before sending those communications. Marketing communications will include a way to unsubscribe or change communication preferences where required.

Operational communications relating to an existing inquiry, contractor relationship, work opportunity, project, transaction, or other business activity are separate from promotional marketing communications.

10. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent, subject to legal or contractual restrictions
• Ask questions or raise concerns about how your personal information is handled

Freshco may need to verify your identity before responding to certain requests.

11. Canada and Quebec Privacy Rights

Residents of Canada may have additional rights under federal or provincial privacy laws.

In Quebec, individuals may have rights including access, correction, withdrawal of consent in certain circumstances, and other rights provided under applicable Quebec privacy legislation.

Requests or questions may be directed to Freshco’s Privacy Officer using the contact information below.

12. United States Privacy Rights

Depending on your state of residence and whether the applicable law applies to Freshco, you may have rights regarding your personal information, including rights to request access, correction, deletion, or a copy of certain personal information, and to opt out of certain uses where required by law.

Freshco does not currently sell personal information.

US residents may contact the Privacy Officer below to submit a privacy request.

13. Children’s Privacy

Freshco’s website and services are intended for business and employment-related purposes and are not directed to children.

We do not knowingly collect personal information from children through the website for marketing purposes.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including Microsoft Forms.

Freshco is not responsible for the privacy practices of third-party websites or services that operate independently from us. We encourage you to review their privacy information when appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

16. Privacy Officer / Contact Us

Privacy Officer
Shauna Lenius, President
Freshco Retail Maintenance Inc.
[email protected]
1.866.35.FRESH (37374)

For privacy questions, complaints, access requests, correction requests, or other privacy-related matters, please contact our Privacy Officer.